Q: How Do I Get Help From MicksGarage.com?

Self Service / DIY: If you're keen to learn things yourself, we've got you covered! Keep reading below! Our FAQ's have lots of common questions answered to help you Visit our YouTube channel to see thousands of custom made video guides, from changing brake discs to product instructions and reviews. Search 'micksgarage' and then the product name to return the best results. Check out our Blog to see our tips, specialist advice and guidance on a wide range of things like products, to motoring travel guides and essential NCT/MOT prep! Expert Support: Connect directly with our Car Parts Experts Live Chat with us on our website by clicking the button in the bottom right corner. If we're online (Mon – Fri, 9am to 5:30pm), we'll chat with you immediately. If we're not online, go ahead and leave us a message and we'll get back to you ASAP. Email us at and we'll come back to you in a jiffy! Lodge a support request on our contact form and one of our Car Parts Experts will help you contact us page . Call us (IE) 00353(1)4406603 or UK: 0044(0) 2476 998425 on Mon - Fri between 9am and 5:30pm (GMT).

Question 1

Who Are MicksGarage.com?

Accepted Answer

Founded in 2003, MicksGarage.com are one of Europe's largest online retailers of car parts and accessories. Read our story here about us page

Question 2

Why Are MicksGarage.com The Car Parts Experts?

Accepted Answer

With over 250 combined years of automotive experience, our team make it their mission to help find you the right part for your vehicle. Here at MicksGarage.com, we're an army of car DIY'ers, drivers, engine tinkerers, racers and polishers! We know car parts because we LOVE car parts!

Question 3

Is There A Real Mick?

Accepted Answer

Why yes! There is a real Mick. He started the business in 2003, enjoys the smell of petrol, drives a 1962 Chevrolet Camaro and has a dog named Gunter! He is rarely seen, but when he is, he is said to be wearing nothing but an oily boiler suit with the name 'Champ' stitched into the back!

Question 4

Why Shop With MicksGarage.com?

Accepted Answer

MicksGarage.com has the biggest range, highest quality brands, best value, fastest delivery, and a team who just simply love helping customers save money on their cars! Buy with us and we'll make it our business to give you the best all-round online car parts and accessories shopping experience there is

Question 5

Where is MicksGarage.com located?

Accepted Answer

MicksGarage.com's international headquarters are located in Dublin, Ireland, and we also operate from our distribution centre in South Yorkshire, United Kingdom. Head over to our contact page for more information!

Question 6

How Do I Get Help From MicksGarage.com?

Accepted Answer

Self Service / DIY: If you're keen to learn things yourself, we've got you covered!

Keep reading below! Our FAQ's have lots of common questions answered to help you
Visit our YouTube channel to see thousands of custom made video guides, from changing brake discs to product instructions and reviews. Search 'micksgarage' and then the product name to return the best results.
Check out our Blog to see our tips, specialist advice and guidance on a wide range of things like products, to motoring travel guides and essential NCT/MOT prep!

Expert Support: Connect directly with our Car Parts Experts

Live Chat with us on our website by clicking the button in the bottom right corner. If we're online (Mon – Fri, 9am to 5:30pm), we'll chat with you immediately. If we're not online, go ahead and leave us a message and we'll get back to you ASAP.
Email us at and we'll come back to you in a jiffy!
Lodge a support request on our contact form and one of our Car Parts Experts will help you contact us page.
Call us (IE) 00353(1)4406603 or UK: 0044(0) 2476 998425 on Mon - Fri between 9am and 5:30pm (GMT).

Question 7

What is your returns procedure?

Accepted Answer

30 Day returns, hassle free! We like to keep it nice and simple - if you're returning what you've purchased from us within 30 days and the product and original packaging is unused and undamaged, you'll get a refund. View our full returns procedure and access our online returns here! returns page

Question 8

How long does it take to get a refund?

Accepted Answer

Once your item has been received at our depot, our Returns crew will get to work on processing your returned item(s). Please allow 3 working days for processing. Once a refund has been processed, you'll be sent an email to confirm your refund. You may need to wait 2 - 3 working days for this to appear back on your bank or payment statement.

Question 9

How will I get my money back?

Accepted Answer

Once your refund has been processed, you'll receive any refunded monies directly back to your original method of payment

Question 10

Can I return a used item?

Accepted Answer

Items must be unused, in their original packaging and returned within 30 days of purchase in order to be eligible for return.

Question 11

I have bought the wrong item!

Accepted Answer

Don't worry, we've got you covered! Request an online return and we'll guide you through the returns process.

Question 12

Can I cancel my order?

Accepted Answer

Our dispatch systems are extremely efficient and once an order is placed on our website, we are generally unable to amend an order. If you have just placed your order and you need to amend your delivery address, please contact us immediately and we'll do our best to try help.

If your order has already been dispatched from our depot, we will be unable to amend any details on your order. You may be able to make specific arrangements directly with the carrier.

Question 13

How do I return an unwanted item?

Accepted Answer

If you're returning what you've purchased from us within 30 days and the product and original packaging is unused and undamaged, you'll get a refund. Simple! Head over here to view our full returns procedure. returns page

Question 14

How do I return a gift purchased for me?

Accepted Answer

The gift purchaser can return the item to MicksGarage.com for a refund or store credit once the item meets our return conditions returns page

Question 15

Can I exchange my item for something different?

Accepted Answer

If your item meets our return guidelines, then we'll refund you once it's processed by our Returns crew and you can purchase the correct item on our website returns page

Question 16

How do I return an order that was damaged in transit?

Accepted Answer

If your order has arrived damaged upon receipt, please contact us immediately and we will guide you through the process of returning the item to MicksGarage.com. Unfortunately, will not be able to accept return of goods damaged in transit unless you notify us of the damage within 3 days of receiving your parcel. If an item has been noticeably damaged when you sign for the parcel, you should not accept delivery of the parcel and notify MicksGarage.com immediately.

Question 17

Do I have to pay to return my order?

Accepted Answer

Yes, returning an item will carry postage costs. We've done the legwork and found the cheapest and best services to use to return items to MicksGarage.com. Head over to our Returns page to view most cost effective way to send your return back to us. returns page

Question 18

Ways To Order

Accepted Answer

You can order 365 days a year, 24 hours a day on our website www.MicksGarage.com

MicksGarage.com is an online business. If you have any questions or concerns about any of our products please do not hesitate to contact us before you make your purchase. Our support hours are 9am - 5:30pm, Monday to Friday. Click here to get in touch! contact us page

Question 19

How Do I Find The Right Parts For My Car?

Accepted Answer

On our site, you can enter your car registration number, vehicle make and model, or you can use our search box at the top of every page. By using the search box, you can check the product name, item code or OE (original equipment) number and if we've got it, we'll show it! You can also use our website menu to navigate through departments we list.

It's important to fully read the product listing, check your car's compatibility with the product and review the product attributes and dimensions to make sure the part you're viewing is the correct one for your car. If you ever need help, just contact us!

Question 20

How Does the Vehicle Registration Lookup Work?

Accepted Answer

The car registration lookup is available for Irish and UK vehicles and is a very useful tool to help you get at your parts quickly and easily, however it is limited to the accuracy of the data provided by the Vehicle Registrations Office. As a result we cannot guarantee that parts found using this service will be 100% correct; you need to verify that the product details of the ordered parts are indeed correct for your vehicle. We recommend that you always check the product details before you purchase to make sure you're choosing the correct part for your specific vehicle.

Why are there multiple years when selecting my vehicle model?

Due to car manufacturers releasing newer versions of models throughout the year, some parts may only fit a particular model up until a specified time period. The date displayed refers to the date that the vehicle was assembled. When choosing parts for your vehicle, please check that the date of assembly is correctly selected on MicksGarage.com.

Question 21

Do I have to create an account on MicksGarage.com

Accepted Answer

MicksGarage.com uses customer accounts to add efficiency and convenience to your shopping experience. Creating an accountenables you to:

View your complete order history
Create a wishlist to watch and save your products for later
Manage your vehicles for easier browsing next time
Amend your details easily
Be the first to hear of our competitions and flash sales
Receive exclusive discounts on our website

Question 22

How do I create a MicksGarage.com account?

Accepted Answer

All you need to do is click 'Sign In' at the top of the screen and click 'Create an Account'. Once you populate and confirm your details, you'll receive an email from MicksGarage.com confirming that your account is now activated and ready to use! Shhhh - there's also a very exclusive offer here to get 5 EUR off your next order if you sign up to our discount club!

Question 23

How do I close my MicksGarage.com account?

Accepted Answer

Please email info@micksgarage.com with your request and your account will be closed accordingly. We'll be sorry to see you go!

Question 24

How do I unsubscribe from your discount club?

Accepted Answer

Becoming a member of our discount club entitles you to access unique offers, discounts and competitions usually before anyone else. If you would rather not receive these offers, you can click the Unsubscribe link at the bottom of the email sent to you, or alternatively, send an email to  info@micksgarage.com with your request and you will be removed. You can re-join at any time directly in your MicksGarage.com account.

Question 25

I'm having problems checking out!

Accepted Answer

Most problems experienced at the checkout are due to payment issues, for example, insufficient funds on a credit card. If you experience any problems at the checkout, please contact us immediately and we will be delighted to help you.

Question 26

Can I have a discount?

Accepted Answer

Why, yes! We love to help you save money. You can check out all of our discount vouchers right here on this blog page

Question 27

Where do I redeem a discount code or voucher code?

Accepted Answer

At the checkout, type your discount code into the 'Voucher Code' box and click the Apply Voucher button. If your code is valid, you'll see an instant discount added to your basket. Hurrah!

Question 28

My discount code is not working!

Accepted Answer

If you've entered a discount code and it's not working, please check the following:

Re-enter the code again (just to double check for typo's!)
Check the promotions details to verify if the offer has expired
Check that the products in your basket are eligible for use in the promotion
Review any products excluded from the promotion on this blog page
Contact us and we will help

Question 29

Can I use more than one voucher code when checking out?

Accepted Answer

Sorry! Only one voucher per order can be used. You can view our voucher terms of use right here our Terms and Conditions

Question 30

Can I collect my order from MicksGarage.com?

Accepted Answer

All MicksGarage.com orders are dispatched from our distribution centres directly to the address you choose for delivery. If you need your order in a hurry, you can upgrade to our Next Day Delivery shipping in Ireland, available on selected days and on selected products. Note: 'Click and Collect is available on Roof Bars, Roof Boxes and Car Batteries ONLY. The rest of our products are available to order for home delivery'

Question 31

How quickly can I get my order?

Accepted Answer

Delivery times can vary per country, and in some cases we can offer Next Day Delivery of your order for an extremely competitive cost. Please see our Delivery page for more information on estimated times and the different shipping services we provide. We only work with the best shipping providers to ensure swift and secure delivery of your order.

Question 32

Is the Estimated Dispatch date exact?

Accepted Answer

An estimated dispatch date is displayed on our product pages and again at the basket to give you an indication of when the item(s) can be shipped from our depot. The estimated dispatch date is an estimation, and can be dictated by circumstances outside of our control. Not all items are available for immediate dispatch, however our site will tell you on what day it can be dispatched.

Question 33

Can I make the Estimated Dispatch date be sooner?

Accepted Answer

Unfortunately not, the estimated dispatch date is based on real time stock availability, and cannot be brought forward. We'll always do our very best to try and get your order dispatched as soon as possible.

Question 34

Can I get my order dispatched faster?

Accepted Answer

Yes! If you choose Next Day Delivery or Express Tracked at the checkout as your shipping method, this will help expedite the processing of your order. It's important to note that the estimated dispatch date is based on real time stock availability, and cannot be brought forward.

Question 35

Do you deliver on Weekends & Public Holidays?

Accepted Answer

Deliveries are made on business days only (Monday - Friday), however some carriers may make deliveries on a Saturday in particular localities. All of our carriers will notify you when your parcel is out for delivery.

Question 36

What are the delivery costs?

Accepted Answer

Delivery costs can vary per country, but we've done our best to provide you with the best and cheapest delivery options available. Check out our Delivery section for more information on delivery timeframes and costs.

Question 37

What if my order arrives late?

Accepted Answer

MicksGarage.com have chosen to work with only the best shipping providers and it is our combined aim to achieve on time delivery for all orders. Once your parcel is dispatched from MicksGarage.com, the responsibility of the on time delivery of your order is transferred to the shipping provider as this is outside of our control. We currently hold a +99% on time delivery rate and we always monitor the performance of our carriers closely to ensure the best possible service for our customers.

Question 38

How do I track my order?

Accepted Answer

Simple! Once we dispatch your parcel from our distribution centre, we'll send you an email containing your tracking number, the name of the carrier who's going to deliver your parcel, and a link where you can track your order. You can also use our Online Tracking system to check the progress of your parcel order tracking page

Question 39

My tracking number is not working!

Accepted Answer

If you've received a tracking number from MicksGarage.com, this means that your parcel has been dispatched from our depot and passed to the carrier. Sometimes, it can take a little while for the carrier to update tracking numbers on their tracking system. If you see no results for your tracking number and it has been recently dispatched, then please try again later. After a little time has passed, the tracking number will update and you'll be able to see your parcel moving through the carriers network.

Question 40

Can I change my delivery address?

Accepted Answer

Our dispatch systems are extremely efficient and once an order is placed on our website, we are generally unable to amend an order. If you have just placed your order and you need to amend your delivery address, please contact us immediately and we'll do our best to try help.

If your order has already been dispatched from our depot, we will be unable to amend any details on your order. You may be able to make specific arrangements directly with the carrier.

Question 41

Why has my order been returned to MicksGarage.com?

Accepted Answer

If our carrier attempted to deliver your parcel and found that nobody was home to accept delivery, they will sometimes re-attempt to deliver it within 24 hours, send you an alert, or leave a calling card at your address. The calling card will tell you how you can arrange re-delivery or collect your order from the carrier. After holding your parcel for a period of time (usually 5 working days), the carrier will return your parcel to MicksGarage.com if it has not been collected. If this happens, we'll issue a refund of your order minus the shipping charge. It's always a good idea to track your order online to see if the carrier has attempted to deliver you parcel at any stage.

Question 42

What if my order tracking says Delivered but I haven't received it yet?

Accepted Answer

Sometimes the carrier will deliver to your neighbour if you are not at home to accept delivery. It's also good to check 'safe places' (e.g. your porch), in the event that the carrier has delivered your parcel here. In the rare event that your parcel is missing, please contact us immediately and we will investigate this with the carrier and help you locate your order.

Question 43

Can I split my order and send it to two different addresses?

Accepted Answer

Unfortunately not, we will only be able to dispatch a single order to the delivery address you provide at the checkout.

Question 44

What if my estimated delivery date has passed and I haven't got my order?

Accepted Answer

MicksGarage.com provide you with estimated dispatch and delivery timeframes so that you can see when you are most likely to receive your order. These timeframes are estimates only and can be dictated by events and delays that are outside of our control. It's always a good idea to track your order to view its current location, and we'll be happy to assist you if you believe your parcel may be misrouted or seriously delayed.

Question 45

How do I get Free Shipping?

Accepted Answer

Free shipping is available for everyone! All you need to do is ensure that your order value is higher than the specified amount for Free Shipping and you'll see Free Delivery as an option at the checkout. Our shipping costs are located on every product page, and also on our Delivery page delivery page

Question 46

What is Next Day Delivery?

Accepted Answer

Next Day Delivery is an expedited shipping service that is available to our customers in Ireland. Order by 5pm, Monday to Thursday to receive your order the next working day. Next Day Delivery means that your order will be delivered the following working day after it has been dispatched from our depot.

Next Day Delivery is subject to stock availability and is limited to the capabilities of the carriers to fulfil delivery within this timeframe. Sometimes, for events outside of our control, Next Day Delivery may not be possible. If you've chosen Next Day Delivery shipping, you can track the progress of your order here. Next Day Delivery is not currently available on weekends or public holidays.

Question 47

What is Express Tracked shipping?

Accepted Answer

Express Tracked shipping gets your order shipped to your door via a traceable, express shipping method. Once you've chosen Express Tracked as your delivery method, your order will arrive between 1 - 3 days after your parcel has been dispatched from our depot. You can track the progress of your delivery as it moves through the carriers network, right here order-tracking page

Question 48

Why is my order being sent in multiple packages?

Accepted Answer

Our aim is to get your item(s) to you in the fastest time possible. In order to do this, we may dispatch your order from multiple warehouses and sometimes it may arrive in more than one package. You will not incur any additional charges for this. If your order is being dispatched in more than one package, you'll receive an email notification from us informing you to expect more than one package. For each package that is sent to you, (if you have selected a tracked shipping method), you'll receive a notification informing you of your parcel tracking information.

Question 49

Are there any restrictions on shipping?

Accepted Answer

Yes, due to shipping restrictions, we're unable to ship oils, aerosols, air bags, creams, wax, alcohol and liquids outside of the UK and Ireland. We're sorry!

Question 50

How do I see if MicksGarage.com have stock available?

Accepted Answer

MicksGarage.com display real time stock availability on each of our product pages. If an item is not in stock, it will state this on the product page. An estimated dispatch date will also show to give you an indication of when the item can be shipped. The estimated dispatch date is an estimation and may be dictated by events outside of our control. Not all items are available for immediate dispatch, however our site will tell you on what day it can be dispatched.

Question 51

Does my order come with a guarantee?

Accepted Answer

Why, yes! We sell only the highest quality brands, and all of our car parts are backed up by a 12 month guarantee. We offer this guarantee to give you peace of mind that our car parts are to be free from defects in workmanship and material. MicksGarage.com warranty does not cover merchandise failure due to abuse, misuse, improper installation, improper maintenance, improper and unauthorised repairs, alterations or modification. Furthermore, this warranty does not cover any freight charges, the labour cost of parts removal or installation, consequential or subsequent damages, or normal wear and tear. Our guarantee is provided on technical car parts sold by MicksGarage.com only.

Question 52

Do any products have a longer guarantee?

Accepted Answer

Some manufacturers offer a longer guarantee on their products, details of which will be provided in the information leaflet or product packaging supplied with your item.

Question 53

Does MicksGarage.com sell second hand parts?

Accepted Answer

The majority of parts and accessories bought from MicksGarage.com are brand new and have never been used. Brake calipers, starter motors, alternators and power steering pumps are the only parts sold by MicksGarage.com that have been professionally reconditioned.

Question 54

Does MicksGarage.com sell colour coded parts?

Accepted Answer

Some of our parts may be primed or painted and this will be clearly stated on the product description. Replacement colour coded parts will need to be painted to match the colour code of your vehicle. MicksGarage.com sells a vast range of Car Specific Paints to help you paint match to your vehicles colour.

Question 55

Are MicksGarage.com car parts spurious, or OE parts?

Accepted Answer

MicksGarage.com supply both spurious and Original Equipment (OE) parts. Rest assured that we've made sure all our spurious parts are of matching quality to OE parts.

Question 56

Does MicksGarage.com fit or paint parts?

Accepted Answer

Unfortunately not, MicksGarage.com is an online store that sells car parts and accessories. We have built a huge amount of product guides and fitting instructions on our YouTube channel and on our Blog - check them out!

Question 57

Are Wing MirrorsorDoor Mirrors the complete part?

Accepted Answer

Door mirrors, also known as wing mirrors are sold in 3 different variations; mirror glass, covers and the complete unit which contains both the mirror glass and cover. The type of wing mirror will be clearly stated in the product details.

Question 58

Are complete engines available on MicksGarage.com?

Accepted Answer

Unfortunately not, MicksGarage.com sell only vehicle parts and accessories and do not currently sell complete engines.

Question 59

Does MicksGarage.com supply parts for imports or Left Hand Drive vehicles?

Accepted Answer

Unless specified, MicksGarage.com do not supply parts for imports or left hand drive vehicles.

Question 60

How do I know if I am buying a single product or a set?

Accepted Answer

The majority of parts sold on MicksGarage.com are single items. In some cases, parts such as brake discs or brake pads are sold in pairs or sets. We'll clearly display if it is a single item or a set in the items product details. The contents of kits will also be split out and shown on the products details.

Question 61

How do I get more information on a product I have bought?

Accepted Answer

We have a number of ways to find out more information on an item you've purchased:

Our YouTube channel has a huge amount of helpful fitting videos and visual guides

Our Blog has a ton of useful guides and tips on individual products

Our Car Parts Experts have a mountain of knowledge on car parts and accessories and are ready to help!

Frequently Asked Questions