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Our No Hassle 365 Day Returns Policy

Customer Satisfaction is a cornerstone of our business. We want you to be comfortable with every aspect of your experience purchasing from us, and we will make every effort to ensure you are a happy customer. If the goods are faulty, contact our customer service team and we will work to quickly replace the faulty item(s) for you. If you are not 100% satisfied with your purchase, or you have ordered the wrong item, you can return your order to MicksGarage for a full refund (Returns must be unused, in the state you received them, and in the original packaging) within 365 days, that’s one full year! For the first 30 days we will issue a full refund of your purchase. After 30 days and up to 365 days we are happy to offer a credit voucher for the FULL purchase price to be used on MicksGarage.com at your discretion. That is one year after receipt of your order to return it! No questions asked! We believe that in order to have the best possible shopping experience, our customers should not have to worry about buying from us. We are the car parts experts and we are here to help. So if for whatever reason you're not happy with your purchase, please contact our excellent customer service team, who will be happy to help you through the returns process. We are available 7 days a week to assist you!

(Please note: for returned goods that have been used we will be unable to provide a refund, (no open blister packs, electronic sensors, please).

Damaged Goods

If the parcel is visibly damaged upon delivery, DO NOT SIGN FOR THE ORDER. If upon opening the parcel the purchased product is damaged, please follow the steps outlined below to take advantage of our no hassle returns policy.

Return Instructions

Please do not send your purchase back to the manufacturer.
For 365 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in resalable condition. Please take care to package the item(s) carefully; goods must arrive in an unused condition for the refund to be issued. If you return goods that have been used we will be unable to provide a refund, (no open blister packs, electronic sensors, please). If you have any questions or need assistance, please contact our customer service team and they will be happy to help. Once your return is received and inspected by the fulfilment centre (usually within 72 hours of receipt), we will work to expedite your refund or voucher as soon as possible, this could take up to 7 days depending on your original method of payment. In case of a voucher, we will email a unique voucher code to you for use on our site. The voucher has no expiration date!

Returns within 30 days. MicksGarage will refund the full purchase price of the returned item(s). (Again, Returns must be unused, in the state you received them, and in the original packaging)

Returns from 30-365 days. MicksGarage will issue a unique voucher code for the full purchase price of the returned item(s) to be used on Micksgarage.com. The voucher has no expiration date! As part of our 365-day return policy, all returns will need to be received and processed by our fulfilment centre within 365 days of purchase. (And again, Returns must be unused, in the state you received them, and in the original packaging)

Questions? Concerns? Just need to talk to someone? Our excellent customer service team is here and ready to help. You can call, email, or even use our live chat on MicksGarage.com
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CONTACT US
PHONE
+49 3222 109 2416
(9:00AM - 5:30PM, MONDAY TO FRIDAY)
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